Services

Sales

  • We will review your sales statistics and channels; we will evaluate/optimize them and we will start looking for other suitable business partners. 

  • If you are starting offering new accommodation facilities, we will select suitable sales channels and help with contracts and setting up new sales systems.

  • We will suggest an effective and long-term sales strategy. 

  • Together with my experienced colleagues, I can also help in these areas. 

Marketing

  • We will evaluate your current promotion and help you find such improvements to achieve better sales results. 

  • Together we will create your new marketing plan. 

  • We will help you create your own website or modify/update your old ones in order to bring more revenue. 

  • We will help with your online marketing.

Revenue

  • We will help you train an independent revenue person.

  • If you want us to look after your revenue, we will be more than happy to do so and we will take full responsibility for achieving the best sales results. We will focus on your price management, proper functioning and interconnection of sales channels with internal systems, budgeting and regular reporting. 

  • We will help you choose suitable technologies. 

  • We will create an effective and long-term operating strategy. 

  • Together with my experienced colleagues, I can also help in these areas. 

Hotel operations

  • We will take care of your full management of accommodation facilities. We will take care of their operation from A to Z – we will recruit and train employees, set up processes and standards, take care of your accommodation vacancies sales and marketing, optimize operating costs and together we will monitor all the budgets. 

  • If you do not want to entrust your accommodation facility to our care, then we will help you set up or optimize all the processes in order that you deliver the best service at favorable costs to your customers .

      

HR 

  • We will help you hire staff and allocate the right candidate to the most suitable position.  

  • We will make sure that each employee fit in the perfectly coordinated team.

  • We will help you motivate your employees.

  • We will provide feedback to your employees on their abilities, skills and performance; we will also help them with their personal growth. 

  • We will train your management team in the basics of HR (recruitment, new employee training, evaluation). 

  • We will maximize your team management skills. 

  • We will help you build a strong employer brand. 

  • We will help you improve your organizational structure, competencies and job descriptions. 

     

Training 

  • We will get your employees and managers excited about pro-client service. 

  • We will teach them to provide unique service. 

  • We will focus on your service design and we will teach your employees to create tailor-made services. 

  • We will improve your employees’ communication skills as well as their skills in resolving difficult situations and complaints. 

  • Together with your employees, we will figure out how to develop their sales skills.

  • We will prepare complete training programs for your management.

      

Thanks to her rich experience in sales and revenue, Markéta increased the sales of all our hotels significantly. She first made the necessary organizational changes, then built and trained a well-functioning and independent sales, reservation and group department. Thanks to process optimization, it saved us costs not only on employees.
Ing. Tomáš Stavinoha
partner Pinelli Hotels s.r.o.

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